Marvelgent Quality Policy

 

At Marvelgent, we are dedicated to supporting the scientific research community and our industrial customers by providing high-quality reagents and tools, backed by exceptional product and customer support. Quality is integrated into every aspect of our operations, and we strive for operational excellence through continuous improvement of our internal processes. We have set a high standard for quality and performance that all our products and processes must meet. Our commitment to quality is guided by the following principles:

 

Product

We design, develops, and manufactures products that:

• Provide innovative solutions with cutting-edge technologies
  
• Meet the highest standards of quality, activity and purity
  
• Are delivered with fast, reliable shipping
  

 

Quality Management

We develop systems, establishes processes, and ensures employee training to:

• Comply with all applicable local and federal legal requirements
  
• Manufacture products in ISO 9001:2015 and ISO 13485:2016 certified facilities
  
• Monitor and track the performance of our Quality Management System (QMS)
• through key performance indicators
  
• Drive continuous improvement across our systems, processes, and products
  
• Collaborate and communicate with suppliers to define and manage quality and
• compliance requirements
  

Customer Support

We ensure our customers' requirements are understood and provide them with:

• Excellent product expertise and technical support
  
• Fast responsiveness and quality service
  
• Routine measurement and analysis of customer satisfaction